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oaic data breach report

It is possible that the increase in ransomware notifications to the OAIC is the result of entities undertaking more rigorous assessments of ransomware incidents on their networks, resulting in more instances where entities confirm that personal information had been either accessed or copied by the attacker. Most NDBs in the period involved the personal information of 100 individuals or fewer (64% of notified breaches). Two factors affect the timeliness of notification: the time it takes for the entity to identify that the breach has occurred; and the time it takes the entity to complete its assessment of the breach and notify the OAIC and affected individuals. However, in some instances, these explanations highlighted issues with regard to the entity’s information handling and security practices, which in turn raised questions about broader compliance with APPs 1 and 11 regarding the security of personal information. Examples include sending personal information to the wrong recipient via email (39% of data breaches resulting from human error), unintended release or publication of personal information (16%) and sending personal information to the wrong recipient via post (12%). Read more. using the compromised email account to conduct further phishing campaigns or targeted business email compromise attacks against other individuals or businesses, including individuals whose contact details were stored within the email account. There is increasing public awareness of the threat of ransomware attacks to Australian business, and growing evidence that these attacks often result in the exfiltration and release of information by the attacker. Chart 10 — System fault breakdown — All sectors. Chart 2 — Number of breaches reported under the NDB scheme — All sectors. Chart 12 is a panel chart showing the type of malicious or criminal attack by top five industry sectors, displayed from most to least total notifications. Cyber incidents were the largest source of malicious and criminal attacks from January to June 2020. Chart 9 — Human error breakdown — All sectors. Table is displayed from smallest to biggest number of affected individuals. 518 breaches were notified under the scheme. Chart 8 is a doughnut chart showing the percentage of notifications of each type of cyber incident, displayed from most to least notifications. This trend was strongest in the finance sector where these attacks accounted for 94 per cent of all data breaches attributed to cyber incidents. Across the reporting period approximately 77% of notifying entities were able to identify a breach within 30 days of it occurring. If you would like to provide more feedback, please email us at websitefeedback@oaic.gov.au. Data breaches resulting from phishing continue to be the leading source of malicious attacks. Failure to effectively remove or de-identify personal information from a record before disclosing it. Personal information sent to the wrong recipient via email, for example, as a result of misaddressed email or incorrect address on file. In these cases, the OAIC required the entity to re-issue the notification to include all the kinds of personal information that was involved, and provide the practical advice required to help individuals reduce the risk of harm. Information that is used to confirm an individual’s identity, such as a passport number, driver’s licence number or other government identifier. For the bands 1,000,001 to 10,000,000 and 10,000,001 or more, these figures reflect the number of individuals worldwide whose personal information was compromised in these data breaches, not only individuals in Australia, as estimated by the notifying entities. When applicable, these steps should be included in notifications to affected individuals. [2] This sector includes banks, wealth managers, financial advisors, superannuation funds and consumer credit providers (regardless of annual turnover). In the OAIC’s most recent Notifiable Data Breaches Report covering January to June 2020, breaches related to human error were responsible for 34% of the overall total, an increase of 7 percentage points on the previous 6 month period. This report captures notifications made under the NDB scheme for the period from 1 January 2020 to 30 June 2020. Almost a third of data breaches notified between July and December 2019 involved identity information. Nevertheless, many breaches resulting from cyber incidents still included a human element, given the malicious actor often required their target to do something, such as respond to a password request that claimed to be from a legitimate source or service provider. We acknowledge the traditional custodians of Australia and their continuing connection to land, sea and community. Data breaches RSS feed. The Office of the Australian Information Commissioner (OAIC) this week released its 12-month Insights Report for the Notifiable Data Breach (NDB) Scheme (Report).). The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) scheme to assist entities and the public to understand the operation of the scheme. Chart 13 is a panel chart showing the type of cyber incident by top five industry sectors. Credentials are compromised or stolen by methods unknown. Where entities used email applications and services for the primary storage of personal information, and the entity experienced a phishing attack, malicious actors either used the compromised email account to carry out further phishing campaigns, or accessed and exploited the personal information held in the inbox. The malicious actors were then able to exploit this access in two ways: In this context, the use of email applications and services for the primary storage of significant quantities of personal information makes it easier for malicious actors to gain access to sensitive personal information that can be exploited for criminal gain. An unintended action by an individual directly resulting in a data breach, for example inadvertent disclosure caused by sending a document containing personal information to the incorrect recipient. Cyber incidents were the largest source of malicious and criminal attacks from July to December 2019. The capacity to conduct a timely and thorough assessment and investigation of a suspected data breach can be constrained when an entity does not comprehensively understand its own information environment. This should include whether the breach posed a risk of serious harm to affected individuals, the cause or source of the breach, the type of personal information that was accessed or disclosed, and the number of individuals who were at risk of serious harm as a result of the breach. Sensitive information, other than health information, as defined in, Compromised or stolen credentials (method unknown), Brute-force attack (compromised credentials). Loss of a physical asset containing personal information, for example, leaving a folder or a laptop on a bus. Chart 6 is a clustered column chart showing types of malicious or criminal attacks. Information that is used to contact an individual, for example, home address, phone number or email address. Unintended access to personal information as a result of a system fault caused 11 data breaches, while unintended release or publication of personal information as a result of a system fault caused 13 data breaches. schedule Aug 29, 2019 queue Save This. The Office of the Australian Information Commissioner ( OAIC ) has released its 12-month notifiable data breaches report for the period 1 April 2018 to 31 March 2019. This may include: Some entities use postal or courier services to send sensitive information to individuals, including material stored on portable media such as USB drives. OAIC releases data breach notification report. The entity will often have to rebuild or recreate its network to understand the extent of the compromise. there is unauthorised access to or unauthorised disclosure of personal information (or the information is lost in circumstances where unauthorised access to, or unauthorised disclosure of, the information is likely to occur), a reasonable person would conclude it is likely to result in serious harm to any of the individuals whose personal information was involved in the data breach, and. The report … Ransomware attackers can also gain access to a system through unsecured public-facing servers or a remote port. print; print; ZDNet reports the Office of the Australian Information Commissioner has published its quarterly data breach notification report, which showed 62% of the 245 notifications were either malicious or criminal attacks. A number of entities applied additional security measures after experiencing a phishing attack, including: Entities should consider reviewing their practices and processes on an ongoing basis, without being prompted by a phishing attack, as part of their obligations under APP 11. Personal services include employment, training and recruitment agencies, childcare centres, vets and community services. Education, training, updating policies and procedures, and the adoption of secure communication solutions to replace dated legacy solutions such as fax and non-secure email all serve to minimise risk in an individual’s practice. Public sector education providers are bound by State and Territory privacy laws, as applicable. The number of data breaches resulting from social engineering or impersonation has increased by 47% during the reporting period to 50 notifications. Disposing of personal information in a manner that could lead to its unauthorised disclosure, for example, using a public rubbish bin to dispose of customer records instead of a secure document disposal bin. Chart 9 — Human error breakdown — All sectors. Automated software is used to generate a large number of consecutive guesses as to the value of the desired data, for example passwords. The Notifiable Data Breaches ( NDB) scheme was established to improve consumer protection and promote better security standards to safeguard personal information in Australia. The OAIC have released their first annual notifiable data breaches report, following the introduction of mandatory data breach reporting in February 2018. Personal information sent to the wrong recipient via channels other than email, fax or mail, for example, delivery by hand or uploading to web portal. Quarterly Statistics Report – October – December 2018 The quarterly report released by the Office of the Australian Information Commissioner (OAIC) reports on notifications received by the Federal Government entity under the Notifiable Data Breaches (NDB) scheme. In accordance with the Australian Privacy Amendment made in 2017 to the Privacy Act of 1988, the Office of the Australian Information Commissioner (OAIC) reports statistics on cybersecurity incidents and breaches. This is distinct from ‘identity information’, which refers to information that is used to confirm an individual’s identity, such as passport number, driver licence number or other government identifiers. They must also notify us. A business or technology process error not caused by direct human error. The report contains a number of key findings, one of which is the increase in notified data breaches caused by ransomware attacks and impersonation: the number of data breach notifications attributed to ransomware increased by 150% compared to the previous reporting period. OAIC Data breach report: insights and tips. Malicious or criminal attacks are defined as attacks that are deliberately crafted to exploit known vulnerabilities for financial or other gain. Malicious or criminal attacks are defined as attacks that are deliberately crafted to exploit known vulnerabilities for financial or other gain. It compares the January to June 2020 period against July to December 2019. Malicious or criminal attacks caused 40% of data breaches reported by the health sector (46 notifications), while 57% resulted from human error (65 notifications). Chart 1 is a line graph showing the number of notifications by month, from July 2018 to June 2020. There was considerable variation across industries in the time taken to notify the OAIC of an eligible data breach, with 87% of notifications from the health sector and 82% of notifications from the education sector made within 30 days. A further 14 per cent of all data breaches were attributed to compromised or stolen credentials, which often provided a malicious actor with direct access to personal information stored in the compromised email account. Chart 11 — Source of data breaches — Top five industry sectors. Automated software is used to generate a large number of consecutive guesses as to the value of the desired data, for example passwords. ‘Other sensitive information’ (7 per cent) refers to categories of sensitive information as set out in section 6 of the Privacy Act, other than health information as defined in section 6FA. In a number of these instances the malicious actor gained access to thousands ― and in some cases tens of thousands ― of stored emails. For data source please visit the OAIC Data Breaches Statistics Report . A business or technology process error not caused by direct human error. Human error remained a major source of breaches, accounting for 170 breaches, while system faults accounted for the remaining 24 breaches notified between July and December 2019. Almost three-quarters (74%) of notifying entities were able to complete their assessment of the data breach and report it to the OAIC within 30 days of becoming aware that a data breach had potentially occurred. This is particularly the case when email is used for the transmission of sensitive personal information such as bank account or credit card details, identifying documents (passport or driver licence details), tax file numbers, health and medical information, or other information which could lead to a risk of serious harm if disclosed to the wrong individual. Email is an important method of communication between individuals and businesses. From July to December 2019, almost a third of all data breaches reported related to breaches caused by human error (170 notifications). Unauthorised disclosure of personal information in a written format, including paper documents or online. Exploiting a software or security weakness to gain access to a system or network, other than by way of phishing, brute-force attack or malware. Chart 6 — Breaches resulting from malicious or criminal attacks — All sectors, Chart 7 — Malicious or criminal attacks — All sectors. The Office of the Australian Information Commissioner (OAIC) this week released its quarterly report on the mandatory notifiable data breach … Under the Notifiable Data Breaches scheme, you must be told if a data breach is likely to … : Notifiable Data Breaches Statistics Report: 1 April to 30 June 2019. Table is displayed from most to least notifications. However, media reporting during the reporting period has highlighted an increase in ransomware attacks that resulted in the copying or exfiltration of data as well as the encryption of the data on the target network. For example, where breaches involve sensitive personal information such as banking details or identity documents such as passports, driver licences or Medicare cards, appropriate recommendations may include requesting a new identity document or asking that an alert be placed on an account. Data breaches notified during the reporting period also involved individuals’ tax file numbers (TFNs) (15 per cent); financial details, such as bank account or credit card numbers (37 per cent); and health information (23 per cent). Key statistics — 245 notifications: 34% human error, 62% malicious or criminal attacks and 4% system faults. The NDB scheme applies to all agencies and … Chart 3 is a column chart showing the number of affected individuals. A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. [1] A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. One of the key objectives of the NDB scheme is to ensure that individuals who are at risk of serious harm as a result of a data breach are notified of the breach and can take steps to reduce the risk of harm. The trend stresses the need for organisations to develop and regularly test a data … The decryption key may or may not be provided after the ransom is paid. Information that is used to contact an individual, for example, home address, phone number or email address. A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. Four of the top five sectors notified at least one breach resulting from a system fault. Malicious or criminal attacks (including cyber incidents) remain the leading cause of data breaches, accounting for 61% of all notifications, Data breaches resulting from human error account for 34% of all breaches, The health sector is again the highest reporting sector, notifying 22% of all breaches, Finance is the second highest reporting sector, notifying 14% of all breaches, Most data breaches affected less than 100 individuals, in line with previous reporting periods. The majority of data breaches (77 per cent) notified under the scheme between July and December 2019 involved ‘contact information’, such as an individual’s home address, phone number or email address. The OAIC also published a Notifiable Data Breaches Scheme 12-month Insights Report in May 2019 which examined these trends and highlighted best practice approaches to preventing and responding to data breaches. It will also highlight emerging issues and areas for ongoing attention by entities entrusted with protecting personal information. Similar to the overall trend, a majority of cyber incidents reported by the top five industry sectors between July and December 2019 were linked to phishing or compromised credentials. The Report shows trends and noteworthy statistics from 1 April 2018 to 31 March 2019, reporting an uptick in notifications and identifying the … ‘Unknown’ includes notifications by entities with ongoing investigations at the time of this report. More information about the steps entities can take to comply with APP 11 can be found in the OAIC’s Guide to securing personal information. Under the NDB scheme, a data breach is an ’eligible data breach’ where: If an entity suspects that an eligible data breach has occurred, they must undertake an assessment into the relevant circumstances. Personal information sent to the wrong recipient via facsimile machine, for example, as a result of fax number incorrectly entered or wrong fax number on file. Malicious or criminal attacks caused 54 per cent of data breaches reported by the health sector (63 notifications), while 43 per cent resulted from human error (51 notifications). Personal information sent to the wrong recipient via postal mail, for example, as a result of a transcribing error or wrong address on files. This is distinct from ‘identity information’, which refers to information that is used to confirm an individual’s identity, such as passport number, driver licence number or other government identifiers. The OAIC publishes twice-yearly reports on notifications received under the NDB scheme to track the leading causes and sources of data breaches, and to highlight emerging issues and areas for ongoing attention by regulated entities. OAIC report on data breach notifications reveals continuing trends 13 September 2019 During the period of 1 April 2019 to 30 June 2019, a total of 245 eligible data breaches were notified to the OAIC. Sensitive information, other than health information, as defined in, Compromised or stolen credentials (method unknown), Brute-force attack (compromised credentials), Compromised or stolen credentials (unknown), Brute-force atttack (compromised credentials), Unauthorised disclosure (unintended release), 537 breaches were notified under the scheme, up from 460 in the previous six months, Malicious or criminal attacks (including cyber incidents) remain the leading cause of data breaches, accounting for 64 per cent of all notifications, Data breaches resulting from human error account for 32 percent of all breaches, down from 34 per cent in the last reporting period, The health sector is again the highest reporting sector, notifying 22 per cent of all breaches, Human error caused 43 per cent of data breaches in the health sector, compared to an average of 32 per cent across all notifications, Finance is the second highest reporting sector, notifying 14 per cent of all breaches, Most data breaches affected less than 100 individuals, in line with previous reporting periods. 78 notifications ) then be stored in a data breach incident are counted as single... 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